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UnitCargo Customer Survey 2020
For further questions please contact:
quality@unitcargo.at
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Dear valued business partner,
Our aim is to constantly upgrade our service. So, we ask you for your support. Please give us your honest opinion on this simplified form.
Your response will, of course, remain completely confidential.
Thank you for your participation and your support.
Transportation Service
*
Indicates required field
UnitCargo meets the requirements of transport agreement
*
0%
20%
40%
60%
80%
100%
Corrective action taken if a service failure occured
*
0%
20%
40%
60%
80%
100%
Communication
Communication and Commitment of my UnitCargo Traffic Manager
*
0%
20%
40%
60%
80%
100%
Communication and Commitment of my UnitCargo Sales Manager
*
0%
20%
40%
60%
80%
100%
Communication and Commitment of my UnitCargo Key Account
*
0%
20%
40%
60%
80%
100%
How was communication throughout Corona/Covid 19
*
Accounting
Accuracy of freight invoices
*
0%
20%
40%
60%
80%
100%
On-Time Payments
*
0%
20%
40%
60%
80%
100%
please select whether the payments are made on time according to pre-defined agreements or not
Claims
Effectiveness of Claims Prevention
*
0%
20%
40%
60%
80%
100%
Effectiveness of Claims Processing
*
0%
20%
40%
60%
80%
100%
effective and efficient claims process in case a service and/or damage claim occured
Quality Performance
Accuracy of Quality Reports
*
0%
20%
40%
60%
80%
100%
On-Time Quality Reports
*
0%
20%
40%
60%
80%
100%
Are Quality Reports submitted on time as agreed?
Overall Performance Rating
Overall Rating of UnitCargo's Performance
*
0%
20%
40%
60%
80%
100%
Please add any suggestions of improvement
Comment
*
Company Name
*
Line 1
Line 2
City
State
Zip Code
Country
Name
*
First
Last
In case of any questions please do not hesitiate to contact us:
quality@unitcargo.at
Submit
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